What We Do
The HelpDesk can troubleshoot and repair software related computer problems, refer hardware repairs to a certified technician for resolution and assist you with protecting your computer against spyware, adware and viruses. You can also purchase some basic computer accessories such has flash drives, ethernet cables, and SD cards at the HelpDesk. The HelpDesk can assist you in scheduling Audio/Visual services for your class or event.
Tech Services provides a wide variety of technology support to the campus community. Our staff includes technicians qualified to repair almost any computer and certified to provide warranty service on Lenovo and Apple computers. Our education, experience, and certifications enable us to provide quality support.
Where We Are
The HelpDesk is located on the lower level of William Smith Hall. There is an entrance to the HelpDesk directly below Norman James Theater on the west side of the building.
How To Contact Us
You can call the HelpDesk at 410-778-7777 or email the HelpDesk at firstname.lastname@example.org
The Help Desk is in the process of determining long-term COVID-19 precautions. We will update this page when we have more information available.
Hours of Operation
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The Office of Information Technologies provides several services to the College community:
- IT Leadership
- IT Project Management
- Request Processing
- Incident Processing
- IT Security Services
- Functional Consulting
Our scope of services includes infrastructure (networks and servers) and enterprise applications.
We work in partnership with the Library and Academic Technology (LAT) group.
Washington College OIT is a service of Ellucian.